The client is the leading clinic chain in Saudi Arabia.
Quality Management System (QMS) Development: Develop, implement, and maintain a comprehensive Quality Management System across all clinics, ensuring compliance with relevant healthcare regulations and standards.
Quality Assurance: Monitor and assess the quality of patient care and services, identifying areas for improvement and implementing corrective actions.
Regulatory Compliance: Stay up-to-date with local and international healthcare regulations, ensuring that all clinics comply with relevant standards and guidelines.
Clinical Audits: Conduct regular clinical audits and assessments to evaluate the performance of dental professionals and clinical staff, providing feedback and coaching as needed.
Training and Development: Develop and deliver training programs for clinic staff on quality assurance and patient safety protocols.
Data Analysis: Analyze data related to patient outcomes, patient satisfaction, and clinical performance to identify trends and opportunities for improvement.
Incident Reporting: Implement and oversee an incident reporting system to capture and address adverse events, near misses, and patient complaints.
Performance Metrics: Establish and track key performance indicators (KPIs) to measure the effectiveness of quality improvement initiatives.
Risk Management: Collaborate with clinic managers and healthcare providers to proactively identify and mitigate potential risks to patient safety and quality of care.
Communication: Maintain open communication channels with clinic teams to promote a culture of quality and continuous improvement.
- Bachelor's degree in a healthcare-related field (Master's degree preferred).
- Minimum of 7 years of experience in healthcare quality management.
- Strong knowledge of healthcare regulations and standards.
- Proven experience in developing and implementing Quality Management Systems.
- Excellent analytical and problem-solving skills.
- Strong interpersonal and communication skills.
- Ability to lead and motivate teams towards a culture of quality and patient safety.