Creating Legendary Experiences with Customer Experience Edge

By the end of the training program, participants will be able to:

Provide legendary service at every guest encounter
Converse with guests in a hospitable and professional way
Improve intra and inter-departmental communications
Maintain higher rates and offer alternatives
Recognize how their action and behaviour affects the guest experience
Enhance teamwork between departments that together formulate a specific guest experience
Demonstrate a consistency in service delivery
Ask for business at the right time and way
Handle efficiently challenging situations and overcome concerns
Convert satisfied guests into loyal guests